Dear Ray Clinic Community:
We hope this email finds you well. As the situation on COVID-19 develops and as the Public Health interventions are being introduced at national, provincial, and municipal levels, we would like to update you on how Ray Clinic is prepared to support the public health effort and your individual health and the health of our staff members.
As part of the public health’s efforts to contain COVID-19, it is generally recommended that naturopathic doctors postpone in-person visits at this time (CNPBC COVID-19 Update March 19, 2020 at 12:31pm). We have implemented phone consults and telemedicine to support you and your family at this time. If you would like to have this option, please email us at firstname.lastname@example.org or call Ray Clinic at 604-461-7900. You can also access our online booking system to schedule an appointment.
An update from the Provincial Health Officer (March 23, 2020) ensures that all BC health professionals including Naturopathic Doctors are to continue to deliver the best and safest care to patients during this time (http://www.cnpbc.bc.ca/wp-content/uploads/PHO-Letter-Re-Non-Essential-Services-Health-Profession-March-23-2020.pdf). The Ministry of Health has designated some health services, including Naturopaths, an essential service (March 26, 2020). According to the Ministry of Health, essential services should and are encouraged to remain open with the current safety and precautionary measures in place to ensure safe operations (https://www2.gov.bc.ca/gov/content/safety/emergency-preparedness-response-recovery/covid-19-provincial-support/essential-services-covid-19#healthservices).
If you are in need of our help in person, please contact us at 604-461-7900 or email email@example.com and we will evaluate each situation with the current health care guidelines and, if deemed essential, we can see you in person with the current precautionary measures in place at our clinic to ensure your care and safety.
For supplement refills, we have implemented two options for you:
Option 1: we now offer quick pickup-and-go hours throughout the week for your convenience (please email your supplement requests to firstname.lastname@example.org by 12noon the day before the pickup-and-go day so we can let you know if what you need is in stock for you)
Option 2: we have implemented an online supplement refill and shipping service for you and your family at this time (naturalpharmacyonline.ca) for your convenience. You may refill the exact product that you need or an equivalent. Please email us if you need one of the naturopathic doctors to recommend an equivalent for you.
If you have concerns about COVID-19 in terms of diagnosis or treatment or if you have symptoms of fever, cough, or difficulty breathing please contact your medical doctor and the provincial health line 8-1-1; this is in accord to our regulatory body the College of Naturopathic Physicians of BC.
If you have mild upper respiratory symptoms at this time, the public health recommendation is for you to stay home. If you would like to consult a Naturopathic Doctor for any additional supportive home care strategies, please email email@example.com or call Ray Clinic at 604-461-7900.
We are sending you our best wishes for your health! We will continue to update you as the situation develops. Any new updates will be on our website home page www.rayclinic.ca